Privacy Policy

Western Ford Melton is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Western Ford Melton manages personal information. It is structured as follows:

1. Personal information Western Ford Melton collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Western Ford Melton and complaints
10. Changes to Privacy Policy

1. Personal information Western Ford Melton collects

The main types of personal information Western Ford Melton collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Western Ford Melton such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Western Ford Melton's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Western Ford Melton's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Western Ford Melton's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Western Ford Melton.

Western Ford Melton collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Western Ford Melton keeps of telephone calls, or emails received, or messages sent to Western Ford Melton or posted on Western Ford Melton's pages on social media);
• Western Ford Melton's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Western Ford Melton collects personal information in connection with running its business directly from the individual concerned. On occasion Western Ford Melton may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Western Ford Melton stores personal information in electronic and paper form.

Western Ford Melton uses and discloses personal information as follows:

• to source vehicles and sell them to Western Ford Melton's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Western Ford Melton's customers and prospective customers;
• to obtain products, services or information from Western Ford Melton's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Western Ford Melton knows about them);
• to operate and manage Western Ford Melton's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Western Ford Melton. For example, Western Ford Melton may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Western Ford Melton also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Western Ford Melton uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Western Ford Melton uses in the operation of the computer program is browsing history on Western Ford Melton's websites, name, contact information, and other information you may input into Western Ford Melton's websites. The level of human oversight Western Ford Melton provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Western Ford Melton's staff.

4. Cookies

Western Ford Melton uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Western Ford Melton's web server. Western Ford Melton may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Western Ford Melton's platforms and those social media platforms. Western Ford Melton's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Western Ford Melton's website.

5. Links to other websites

Western Ford Melton's website may contain links to third party websites. Western Ford Melton does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Western Ford Melton and do not wish to receive these communications from Western Ford Melton in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Western Ford Melton.

7. Overseas transfers

Western Ford Melton's website/s are hosted in Australia. On occasion, a third party service provider Western Ford Melton engages or that Western Ford Melton is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Western Ford Melton holds about them by contacting Western Ford Melton during business hours on (03) 9971 7333 or via the contact page.

Western Ford Melton may require an individual making a request to verify their identity before processing their request.

Western Ford Melton will aim to respond to all requests promptly and within 30 days.

Western Ford Melton may refuse a request where permitted or required by law. Western Ford Melton will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Western Ford Melton and complaints

If you have any queries, concerns or complaints about how Western Ford Melton handles your personal information please contact Western Ford Melton during business hours on (03) 9971 7333 or via the contact page. Western Ford Melton may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Western Ford Melton can understand the nature of your concern. In most cases, Western Ford Melton will ask that you put your request in writing.

Western Ford Melton takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Western Ford Melton's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (03) 9971 7333
• Mailing Address: 167 High St, Melton, VIC, 3337

10. Changes to Privacy Policy

Western Ford Melton may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.